Shipping, Orders & Returns

Standard Delivery

• Standard Delivery includes drop off of small parcels and décor to your doorstep. Furniture is delivered curbside; you may request that the driver bring furniture to the outdoor space of your house or condo.
• The delivery team does not remove packaging, waste or garbage.
• Once your order is ready, contact orders@wickerpark.ca to schedule your delivery or pickup.
• It is the responsibility of the client to un-carton, assemble and place the goods in the desired location. The Lovett collection arrives fully assembled.
• Additional charges may apply for clearance or oversized/overweight items.

White Glove Delivery

Currently only available in South/Central Ontario

• Deliveries run Wednesday to Sunday in 4-hour time slots. Contact orders@wickerpark.ca to book a slot that works for you.
• Additional charges may apply to unique residential circumstances, this may include island locations not readily accessible and warehouses.

Delivery rates for the Greater Toronto Area and Southern Ontario are set by zone. Find your city below. If your area isn't listed, contact us for exact pricing.

Outside these zones, see Shipping Across Canada below.

For more information please review the Delivery Information tab below. If you have further questions please contact our Customer Service Team.

We ship door to door anywhere in Canada. Orders outside our Ontario delivery zones are shipped through our third-party freight partner, and rates are quoted per order based on the size and weight of your shipment and your delivery address.

How it works

• Add the items you want to your cart, then contact us with your postal code (or email orders@wickerpark.ca). We will come back to you with a shipping quote, usually within one business day.
• Once you approve the quote, the shipping charge is added to your order and we book the shipment with our carrier.
• The carrier contacts you directly to confirm a delivery date, so you have time to arrange help with unloading.

What to expect

• Delivery is curbside or front-door drop off. It is the customer's responsibility to un-carton, assemble and place the goods in the desired location and to arrange any help needed. The Lovett collection arrives fully assembled; Adorna and Nardi pieces assemble in minutes without tools.
• Non-tailgate delivery may be used, meaning the items are brought to the opening of the truck and you are responsible for unloading.
• Additional charges may apply for oversized or overweight items, and for remote, island or limited-access locations.
• White Glove Delivery is not available outside South/Central Ontario.
• Please inspect your order on arrival and report any damage within 48 hours (see Damaged Items below).

We ship within Canada only.

Shipping Timeframes

Each product has a unique lead time. In-stock products typically leave our warehouse within 5-7 business days. For made-to-order, special order or pre-ordered products the estimated lead time can be found on the product page.

Below is a breakdown of the delivery methods you can expect for each category of item in your order:

Small Parcels & Décor

• Small parcels will be delivered to your doorstep.
• Once your order is ready, contact orders@wickerpark.ca to schedule your delivery or pickup.

Large Furnishings/Oversized Items

Standard Delivery

• Standard Delivery of furniture/large items includes curbside or front door drop off (determined at our discretion). You may request that the driver bring furniture to the outdoor space of your house or condo. It is the customer's responsibility to arrange for assistance to un-carton, assemble and place the goods in the desired location. The Lovett collection arrives fully assembled.
• The delivery team does not remove packaging, waste or garbage.
• Non-tailgate delivery may be used at our discretion, meaning the items will be brought to the opening of the truck, and you will be responsible for the unloading process. The freight company will reach out to you directly to confirm the delivery date, affording you time to coordinate any necessary arrangements for assistance with the off-loading of your order.
• Additional charges may apply for clearance or oversized/overweight items.

White Glove Delivery

Currently only available in South/Central Ontario

• Deliveries run Wednesday to Sunday in 4-hour time slots. Contact orders@wickerpark.ca to book a slot that works for you.
• Additional charges may apply to unique residential circumstances, this may include island locations not readily accessible and warehouses; please contact us for details about your specific location.

Multi-Item Orders

• If your order contains multiple items, including made-to-order, special order or pre-ordered products, we typically hold the shipment until all items are ready to ensure a single delivery fee.
• If you prefer to receive in-stock items sooner, we can arrange a split shipment, but additional shipping fees will apply. To request this service, please contact orders@wickerpark.ca and we'll be happy to assist you.

Made to Order Items

• These items are custom made, just for you. The estimated production and shipping timeline is listed on the product page.
• Delivery times vary depending on product and location, but please allow 2–3 weeks for receipt of your order. Please note that delivery times may be longer during peak season (April–July).

• We offer FREE pickup at our Mississauga showroom, 2550 Goldenridge Rd Unit 16.
• Once your order is ready, contact orders@wickerpark.ca to schedule your pickup.
• For larger or heavy items, customers are responsible for bringing any necessary assistance required for loading at the time of pickup. Showroom staff may not be able to assist with loading these items into your vehicle.

• All lead times and pre-order dates are estimates and subject to change due to material shortages, workforce availability, or other external factors beyond our control. While we strive to keep our website as up-to-date as possible, lead times may fluctuate.
• If you have any questions about your order status, please contact our Customer Service Team.

Once your order is ready, contact orders@wickerpark.ca to schedule your delivery or pickup. If you have any questions about the status of your order, please contact our Customer Service Team for assistance.

Order Cancellation

Most orders may be cancelled if the items have not yet been scheduled for delivery or pickup, or are on backorder. Once an item has been scheduled, it cannot be cancelled. Custom fabric orders cannot be cancelled.

For orders that have already been received, please refer to our Return Policy for return options.

Made to Order & Special Order Items

• Custom items that require a Terms and Conditions review before being added to the cart may only be cancelled within a 24-hour grace period. After this window, all sales are final and cannot be cancelled or modified.

Price Adjustments

• WickerPark is pleased to offer one-time price adjustments. If the price of an item you purchased drops within 14 days of your purchase, you may be eligible for a refund of the price difference.
• To qualify, the price drop must apply to the exact item purchased, including the same colour, finish, and fabric. Please note that price adjustments are not available during promotional events such as Black Friday and Boxing Week sales.

In Stock Products

• We want you to love your purchase. If you change your mind before your order has been received, contact our Customer Service Team to cancel it.
• Once an order has been received, returns and exchanges are accepted only on eligible items that are in new, unused, and resalable condition, at our sole discretion with a valid proof of purchase. The product must be returned within 7 days of receipt.
• Shipping fees are non-refundable, and customers are responsible for return shipping costs. Product may be returned to our Mississauga showroom.
• Select items may incur a restocking fee.
• Please allow 3–5 business days from the date we receive your return for processing and quality control review. Once your refund has been issued, you will receive a confirmation email.

Non-Refundable Items

Sale Items

• Sale items are final sale. Items purchased at a sale or promotional price, including during events such as Black Friday and Boxing Week, cannot be returned, exchanged or refunded.

Special Order/Made to Order Items

• Custom and special order items are made specifically for you and therefore cannot be cancelled, returned or exchanged.
• Return inquiries will be reviewed on a case-by-case basis by our Customer Service Team.
• If a return is approved, a restocking fee will apply, and the refund will be issued minus this fee.

Demo & Floor Models

• Demo and floor models are final sale and cannot be returned.

START YOUR RETURN
Please contact Customer Service to initiate the Return Process.

If your item arrives damaged, please contact our Customer Service Team within 48 hours of delivery. Please include:

• Your order number
• Photos of the damage and packaging

We will address the issue promptly to ensure a resolution.