Warranty

• Sunbrella fabric: 5 years. Every WickerPark cushion and pillow is sewn with genuine Sunbrella solution-dyed acrylic, which carries Sunbrella's five-year limited warranty against the fabric becoming unserviceable from loss of colour or strength under normal use. See the Sunbrella section below.
• Frames: 2 years. WickerPark warrants to the original purchaser that if the aluminum furniture frame fails structurally from defects in material or workmanship within two years of the date of purchase, WickerPark will replace the part, repair the frame, or replace the entire item, at our sole discretion.

Replacement will be in the original form and style whenever possible. If a product or colour has been discontinued, an equal-value replacement will be offered. Both warranties apply to residential use only.

• Non-residential or commercial use
• Breakage of glass
• Normal fading or discolouration of non-Sunbrella materials from sunlight and the elements
• Normal wear and tear, including compression of cushion fillings
• Scratches, chips, misuse, abuse or neglect
• Damage from improper cleaning products, sun-tan oils or other chemicals, pressure washing, or storing cushions damp
• Any other circumstance beyond a defect in material or workmanship

Following the instructions on our Care & Maintenance page is the basis of your warranty.

1. Email info@wickerpark.ca with your proof of purchase, a description of the problem and photos.
2. We will review your email and send you a return authorization number (RA#) with instructions. We cannot accept a warranty return without an RA#.
3. Follow the instructions and schedule a drop-off at our Mississauga showroom or a pickup/delivery, quoting your RA#.
4. Once we receive the item we will repair it or replace it with the same product. If the same product is no longer available, you will receive an equal-value product or a credit toward your next purchase.

WickerPark is not liable for shipping charges to or from the customer on warranty claims.

• Sunbrella fabric: 5 years. Every WickerPark cushion and pillow is sewn with genuine Sunbrella solution-dyed acrylic, which carries Sunbrella's five-year limited warranty against the fabric becoming unserviceable from loss of colour or strength under normal use. See the Sunbrella section below.
• Frames: 25-year limited warranty. WickerPark warrants to the original purchaser that the high-density polyethylene (HDPE) furniture frame will be free from defects in materials and workmanship that result in a structural failure for a period of 25 years from the original date of purchase, when used for normal residential purposes.

If a covered structural defect occurs during the warranty period, WickerPark will, at its sole discretion, repair the frame, replace the affected part, or replace the entire item with the same or a comparable product.

This warranty applies to the original purchaser and is not transferable. The warranty covers manufacturing defects and structural failures attributable to defects in materials or workmanship. It does not cover damage or deterioration resulting from misuse, abuse, accidents, alterations, improper care or maintenance, normal wear and tear, environmental conditions, or other causes unrelated to manufacturing defects.

Commercial use is not covered under this residential warranty and is subject to WickerPark's separate Commercial Warranty.

Adorna claims follow the same process as Lovett: email info@wickerpark.ca with your proof of purchase, a description of the problem and photos, and we will issue a return authorization number (RA#) with instructions. WickerPark is not liable for shipping charges to or from the customer on warranty claims. Care instructions for recycled plastic are on our Care & Maintenance page.

Sunbrella upholstery fabric is warranted by its manufacturer, Glen Raven, for five years from the date of purchase against the fabric becoming unserviceable through loss of colour or strength from normal exposure to sunlight, mildew or atmospheric conditions. The warranty covers the fabric only, not the labour to re-cover a cushion, and does not cover damage from misuse, improper cleaning, or normal wear such as pilling or abrasion.

Because we sew every cushion in-house, WickerPark handles Sunbrella claims for you: email info@wickerpark.ca with your proof of purchase and photos and we will coordinate with Sunbrella. Cleaning instructions that keep the fabric warranty intact are on our Sunbrella Stain Removal Chart.

• Furniture: 3 years against manufacturing defects under normal residential use and maintenance, excluding cushions.
• Tabletops: 2 years.

Claims are handled through WickerPark: email info@wickerpark.ca with your proof of purchase and photos and we will coordinate with Nardi on your behalf. Care instructions for Nardi resin, aluminum, laminate and glass are on our Care & Maintenance page.

Returns, order cancellations, price adjustments and damaged-on-arrival claims are covered on our Shipping, Orders & Returns page. In short:

• Eligible in-stock items may be returned within 7 days of receipt in new, unused, resalable condition with proof of purchase. Shipping fees are non-refundable and a restocking fee may apply.
• Sale items are final sale. Items purchased at a sale or promotional price cannot be returned, exchanged or refunded.
• Custom, made-to-order and special-order items, and demo or floor models, are final sale.
• Damage must be reported within 48 hours of delivery.

To start a return or report damage, contact Customer Service.